Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Order Process

  1. Create an account or login as a guest.
  2. Once you find the item you like, click add to cart. 
  3. Review the item/s on your cart then complete the needed shipping details.
  4. Choose your preferred shipping method, either standard shipping or pick up at any Capital stores. 
  5. Select the payment method. Afterwards, click confirm order.

Once done, you'll receive an email confirmation notifying you that you have completed placing an order. 

The available payment methods are:

  • Credit/Debit/Maya via PayMongo
  • GCASH via PayMongo
  • Atome
  • Pay In Store
  • Cash on Delivery

If you're having difficulties using our payment gateways, please send us a message at and we'll gladly assist you in processing your order.


  • Standard Shipping/Cash on delivery - we’ll send you an email with your tracking number and tracking link as soon as we turn it over to our courier.
  • Pick up at Store - we'll send you an SMS once your order is ready for pick up. For orders that are not yet paid, the last day that you can claim your order will be included in the message. 

Kindly see delivery timelines. 

  • Standard shipping - 5 to 10 business days
  • Cash on delivery - 5 to 10 business days
  • Pay in store - 1 to 5 business days


We allow returns/exchanges within 30 days. Here are the following guidelines:

  • Send your request to along with the details of your preferred replacement item. Please make sure that the details are correct because you can only return and exchange once.
  • Once confirmed by our team, you will be asked to ship the original item back to us.
  • When shipping out your item, please make sure that it will be securely packed and will be returned to us in its original (good) condition. Items that arrived as damaged to us will not be eligible for a return/exchange.
  • If your replacement item is of a higher amount, you will have to settle the difference. Also, please note that all return/exchange costs will be shouldered by the customer.

When you have settled everything, then we can proceed with the shipment of your new item.  

We do not allow refund for paid orders except for damaged, out-of-stock, and wrong deliveries. Kindly read our Refund Policy for more details.

Please note that we cancel orders due to the following reasons: 

  • Orders that are not paid within the given period - for Pay In Store, you only have 3 days to pay. If you wish to extend your reservation or pay for your order online, leave us a message at
  • Out of stock Cash on Delivery / Pay In Store orders.


Capital PH is an authorized retailer of the brands we carry. We can completely assure you that every item you purchase from the store is authentic.

Kindly click Our Stores to see where our physical stores are located.

Sneaker Support provides professional cleaning services. Using the latest cleaning methods and the most eco-friendly solution, Clyde. Cleaning turnaround takes 5-7 working days, excluding weekends and public holidays.

For the rates, we have three different types of cleaning service:

  1. Basic (Upper, Midsole, Laces) - 400.00
  2. Deep (Upper, Midsole, Outsole, Laces, Insole) - 550.00
  3. Thorough (Upper, Midsole, Outsole, Laces, Insole + Deodorizing, UV sterilizing, Protective Repel) - 850.00